How to Find + Prepare for Entry-Level Help Desk Jobs in 2023

In the ever-evolving world of technology, help desk jobs have become increasingly important. As businesses adopt more complex software and hardware systems, they rely on help desk professionals to troubleshoot issues and provide technical support to end users. 

The good news for those looking to enter the field is that there nd for skilled help desk technicians, and the job market is expected to grow in the coming years.

In this article, we will provide a comprehensive guide on how to find and prepare for entry-level help desk jobs in 2023.

Step 1: Understand the Role of a Help Desk Technician

Before you start your job search, it's essential to have a clear understanding of what a help desk technician does. Help desk technicians provide technical support and assistance to end users. They troubleshoot hardware, software, and network connectivity issues ad help users navigate the various tools and systems they use daily.

In addition to technical skills, help desk technicians need excellent communication skills. They must be able to explain technical concepts to non-technical users in a way that is easy to understand, and they must be patient and empathetic when dealing with frustrated users.

Step 2: Acquire the Necessary Technical Skills

To be a successful help desk technician, you need a solid foundation in technical skills. Some of the most important technical skills include:

  • Knowledge of Operating Systems: As a help desk technician, you'll work with different operating systems, including Windows, macOS, and Linux. It's essential to have a basic understanding of how these systems work and how to troubleshoot common issues.
  • Network Fundamentals: Understanding the basics of network protocols, such as TCP/IP, DNS, and DHCP, is critical to troubleshooting network connectivity issues.
  • Hardware Troubleshooting: You should know how to diagnose and resolve common hardware issues such as faulty power supplies, hard drive failures, and RAM errors.
  • Software Troubleshooting: Diagnosing and resolving software issues is a fundamental skill for any help desk technician. You should know how to use tools like Task Manager and Event Viewer to diagnose and resolve problems.
  • Security Fundamentals: As a help desk technician, you'll ensure that company systems are secure. Understanding basic security principles such as encryption, access controls, and firewalls would be best.

There are many ways to acquire these technical skills. You can take community college or technical school courses, attend online training programs, or pursue industry certifications such as CompTIA A+ or Network+.

Step 3: Gain Practical Experience

Acquiring technical skills is just the first step. To be a competitive candidate for help desk jobs, you also need practical experience. There are several ways to gain practical experience, including:

  • Internships: Many companies offer internships to help desk technicians. These internships provide an opportunity to work alongside experienced professionals and gain hands-on experience.
  • Volunteer Work: Non-profit organisations, schools, and community groups often need help with their computer systems. Volunteering your time to help with these organisations can provide valuable experience.
  • Personal Projects: Setting up a home lab or working on personal projects such as building a gaming PC or a home network can provide valuable experience and demonstrate your technical skills to potential employers.

Step 4: Create a Professional Resume and Cover Letter

Once you have technical skills and practical experience, it's time to start your job search. The first step is to create a professional resume and cover letter. Your resume should highlight your technical skills, practical experience, and relevant certifications. Your cover letter should be tailored to the job you're applying for and highlight why you're a good fit.

When creating your resume and cover letter, use keywords from the job description to help your application get noticed by applicant tracking systems (ATS). Employers use ATS software to filter out resumes that don't match specific criteria, so using keywords from the job posting in your application is essential.

Step 5: Apply for Entry-Level Help Desk Jobs

Now that you have a professional resume and cover letter, it's time to apply for entry-level help desk jobs. Here are some tips to help you get started:

  • Use Online Job Boards: Websites such as Indeed, Glassdoor, and LinkedIn are excellent resources for finding entry-level help desk jobs. You can use these sites to search for jobs based on location, salary, and other criteria.
  • Attend Career Fairs: Many colleges and universities hold career fairs where employers come to recruit new talent. Attending these events can be an excellent opportunity to network with employers and learn about available job openings.
  • Reach Out to Your Network: Be bold and reach out to friends, family members, and professional contacts to ask if they know of any available help desk positions. Networking can be a powerful tool in your job search.
  • Be Prepared for Interviews: Be prepared when you get called in. Dress professionally and arrive early to show you're serious about the position. Research the company and the place beforehand, and be ready to answer common interview questions.

Help desk jobs are a great entry point for anyone looking to start a career in technology. With the right skills, experience, and job search strategies, you can land an entry-level help desk job in 2023. 

Remember to be patient and persistent in your job search, and don't be afraid to seek professional help and advice. With hard work and dedication, you can build a successful career in help desk support.


What is a help desk job?

A help desk job is where the employee is responsible for providing technical support and assistance to end-users. They troubleshoot hardware, software, and network connectivity issues and help users navigate the various tools and systems they use daily.

What skills do I need to become a help desk technician?

Some of the most important technical skills for help desk technicians include knowledge of operating systems, network fundamentals, hardware troubleshooting, software troubleshooting, and security fundamentals. In addition to technical skills, excellent communication and problem-solving skills are essential.

How can I gain practical experience for a help desk job?

You can gain practical experience by pursuing internships, volunteering, or working on personal projects such as building a lab or setting up a home network.

What certifications are helpful for a help desk job?

Industry certifications such as CompTIA A+ and Network+ are helpful for help desk technicians, as they demonstrate technical competence and can help you stand out to potential employers.

What should I include in my help desk job application?

Your help desk job application should include a professional resume and cover letter highlighting your technical skills, practical experience, and relevant certifications. Use keywords from the job description to increase your chances of getting noticed by applicant tracking systems.

How can I find entry-level help desk jobs?

You can find entry-level help desk jobs through online job boards, attending career fairs, contacting your network, and searching company websites.

What should I expect during a help desk job interview?

During a help desk job interview, you should expect to answer technical questions about troubleshooting hardware, software, and network issues. You should also be prepared to demonstrate excellent communication skills and problem-solving abilities.

What are the career opportunities for help desk technicians?

Help desk technicians can pursue various career paths within the technology industry, including roles in network administration, cybersecurity, and software development roles. They can also advance to higher-level positions such as IT manager or chief technology officer with additional education and training.


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